Refund policy
At RooHaura, every product is made to order especially for you. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery.
Email us at: roohaura33@gmail.com
Please include:
● Your order number
● A brief description of the issue
● Clear photos of the product and packaging
Once your claim is reviewed and approved, we will provide a replacement or a full refund at no additional cost.
Returns
As all products are custom-made, we do not accept returns unless the item is damaged, defective, or incorrect.
Exchanges
We do not offer exchanges for:
● Change of mind
● Incorrect size selected by the customer
● Incorrect color selected by the customer
Please review the product description and size guide carefully before placing your order.
Refunds
If your refund request is approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions regarding your order, please contact us at:
Email: roohaur33@gmail.com
We are always happy to help.